Turn non-conformances into opportunities for lasting improvement with this comprehensive Corrective and Preventive Actions (CAPA) Procedure.

Every organisation encounters processes that fall short, products that don't meet requirements, or services that miss the mark. What separates high-performing organisations from the rest is not the absence of non-conformances, but the discipline and structure with which they are identified, investigated, resolved, and prevented from recurring. This CAPA Procedure gives your organisation exactly that — a formal, systematic framework for capturing non-conformances and driving meaningful, measurable improvement across every area of the business.

The procedure covers the full CAPA lifecycle. From the moment a non-conformance is identified — whether in a process, product, service, or system — this procedure establishes clear requirements and responsibilities for reporting, containment, root cause investigation, corrective action, and preventive measures. It applies equally to tangible and intangible assets, digital and physical systems, and items both owned by and supplied to your organisation. Nothing that fails to meet your specified requirements falls outside its scope.

Critically, this procedure also addresses the human side of continuous improvement. It provides a formal mechanism for employees to log and action their own improvement suggestions, embedding a culture of accountability and contribution at every level of the organisation. When your people have a structured way to raise concerns and ideas, improvement becomes a shared responsibility rather than a top-down mandate.

For leadership and compliance teams, the procedure delivers clear governance over how non-conformances are managed — preventing unauthorised use of non-conforming assets, ensuring appropriate disposal decisions are made, and providing the documentation trail needed to demonstrate compliance with internal standards and external regulatory or certification requirements.

Fully customisable to your company name and operational context, this procedure is ready to implement from day one.

Comes with a FREE training effectiveness evaluation assessment!

Suitable for: All industries | All organisation sizes | ISO 13485, ISO 9001, ISO 27001, FDA QMSR, MDSAP| Quality management and compliance teams