Track, monitor, and analyse customer feedback and complaints across your entire organisation with this ISO-compliant Customer Feedback and Complaints Registry.

Individual complaint forms capture the details, but a centralised registry transforms isolated incidents into actionable intelligence. This Customer Feedback and Complaints Registry gives your organisation a master log for recording, tracking, and monitoring all customer feedback and complaints in one place — enabling you to spot trends, identify systemic issues, measure response effectiveness, and demonstrate to auditors, regulators, and leadership that customer concerns are being managed systematically and transparently.

Designed to meet the requirements of ISO 13485, ISO 9001, UK DUAA this registry provides a structured format for logging key information about each feedback submission or complaint — including unique reference numbers, customer details, product or service involved, issue categorisation, severity rating, investigation status, corrective actions taken, closure dates, and resolution outcomes. The result is a comprehensive, at-a-glance view of your organisation's customer satisfaction performance and complaint handling effectiveness over time.

For quality managers, compliance officers, and senior leadership, this registry is an essential governance and business intelligence tool. It makes it easy to identify recurring problems that require root cause investigation, monitor whether complaints are being resolved within acceptable timeframes, assess whether corrective actions are preventing repeat issues, and demonstrate regulatory compliance through clear, auditable records. It also supports management review meetings by providing the data needed to evaluate customer satisfaction trends and drive continuous improvement initiatives.

The registry is fully customisable to your organisation's tracking requirements, categorisation systems, and reporting needs, and is designed to work alongside your existing customer feedback and complaints forms and quality management processes.

Suitable for: All industries | ISO 13485, ISO 9001, FDA QMSR, MDSAP, UK DUAA | Quality assurance, customer service, and compliance teams | Trend analysis and management review reporting